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A credit union interview with Sprout Social

first_img 21SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr What tools do credit unions use to manage social media? It is important that any tool you choose enables you to find and engage with the customers and conversations that matter most to your business. Obviously, I think Sprout Social is a great choice. But as you evaluate tools, you’ll want to look for the core features your team needs. These can include publishing, engagement and analytics, and a user-friendly platform that allows your team to quickly get up to speed. A tool with fantastic mobile apps is also imperative as so much of social management happens on the go.How can credit unions keep up with mentions or member complaints? Delivering the best possible member service should be a priority for credit unions. To extend that experience from in-person to online, it is best to start with powerful and effective social listening. Social listening includes tracking brand mentions across social platforms (for example, keywords, branded hashtags, and mentions of your CU’s name that don’t include your handle). It also enables your team to engage with customers, respond to complaints, and address both positive and negative messages.How do credit unions measure success?Like any business, each credit union should have its own strategic goals and key performance indicators on social media. For teams that primarily use social media to provide customer support, these KPIs might include their response rate and speed of issue resolution. Another common objective is raising brand awareness, in which case the metrics that matter might include impressions, follower growth, website referrals and brand mentions. continue reading »last_img read more

Fast reaction: 3 quick takeaways from Syracuse’s 105-57 blowout victory over Eastern Michigan

first_img Facebook Twitter Google+ Behind one of SU’s best offensive half of the season, Syracuse (7-4) raced out to a 52-24 lead at the break and cruised to a 105-57 win over Eastern Michigan (6-5) in the Carrier Dome on Monday night. The Orange assisted on all 19 field goals in the first half and hit eight 3-pointers in the opening 20 minutes. The rest was a formality, even without Tyler Lydon, who didn’t play in the second half due to a strained right Achilles suffered late in the first period.Here are three quick takeaways from SU’s dominant win over the Eagles.The status of Tyler LydonAfter coming down flat on his right foot following a rebound late in the first half, Lydon limped off the court and headed to the locker room with trainer Brad Pike. He hobbled into the tunnel under his own power and didn’t return to the court until the second half was just starting.Lydon was being held out as a precaution and would be available if the game was closer, per the ESPNU broadcast. Instead, with Syracuse leading comfortably at half, the sophomore sat in between assistant coaches Mike Hopkins and Gerry McNamara while wearing a blue T-shirt and warmup pants with ice on his right foot/ankle.AdvertisementThis is placeholder textBefore his injury, Lydon led the Orange with 12 points on 4-of-7 shooting. He hit both of his 3-pointers, both of his free throws and chipped in six rebounds, four assists, one block and one steal.The guards answered Jim Boeheim’s pleasGranted, it was against an inferior opponent, but Eastern Michigan came into the game averaging the second-most steals per game in the country. Rob Murphy’s 2-3 zone, the one he learned while an assistant under Boeheim from 2004-11, was no match for the Orange’s backcourt.The SU head coach has harped on the fact his team needs more from its guards, in whatever capacity that may be. On Monday night, they delivered. Andrew White, Tyus Battle, John Gillon and Frank Howard combined to score 56 points while shooting 17-of-33 from the field.Howard registered 11 assists and Gillon nine, while Battle seemed back to his normal self following a week of not practicing an being eased back into competition against the Hoyas. Howard shed his offensive demons to an extent, scoring 10 points on 3-of-5 shooting, snapping a dreadful 2-for-20 streak over the three games prior to Monday’s.White and Gillon continued their steady play of late, combining to score 28 points while hitting a total of seven 3-pointers.Tyler Roberson emerges from the doghouse, for nowWith Lydon sidelined the entirety of the second half, Roberson played over 20 minutes for the first time since Nov. 26 against South Carolina.He scored 10 points, almost equaling his total of 12 points from the last six games. Roberson also pulled down eight rebounds, holding down frontcourt duties with either Dajuan Coleman and Taurean Thompson in the second half.Roberson has been mainly a non-factor this season with the emergence of the freshman Thompson as Syracuse’s best low-post scorer. In the first half, the combination of Lydon and Thompson was lethal, as the pair connected on high-lows on multiple occasions to stretch Syracuse’s lead to enough where it didn’t need arguably its best player for the second stanza.And even if it was at the expense of an injury, Roberson got his chance, which he didn’t too all that badly with. Comments Published on December 19, 2016 at 9:01 pm Contact Matt: [email protected] | @matt_schneidmanlast_img read more

Emotional Sammy knocks WICB

first_imgKOLKATA, India (CMC):Captain Darren Sammy courted controversy here yesterday when he hit out at the West Indies Cricket Board (WICB) for its lack of support following his side’s capture of the Twenty20 World Cup.Speaking after West Indies stunned England by four wickets to clinch the title at Eden Gardens, Sammy told post-match presenter Nasser Hussain that while the team had been inspired by the professionalism of the management staff and messages of support from Caribbean nation grouping, CARICOM, they had heard nothing from board officials.”I really want to thank the heads of CARICOM. Throughout this tournament, they have been supporting the team. We’ve got e-mails, we’ve got calls,” Sammy said.”Prime Minister (Keith) Mitchell (from Grenada). I know what he is trying to do and I really want to thank him. He sent a very inspiring message for the team this morning … and I’m yet to hear from our own cricket board. That is very disappointing.”CELEBRATEHe continued: “For today, I’m going to celebrate with these 15 men and coaching staff. I don’t know when I’m going to be playing with these guys again because we don’t get selected for one-day cricket.”We don’t know when we’re going to be playing T20. So, this win, I want to thank you, my team, I want to thank you, coaching staff … everybody knows West Indies are champion!”The comments come against the backdrop of the players’ contracts dispute with the WICB before the start of the tournament back in February, which threatened the side’s participation.Sammy acted as the players’ representative during the brief impasse and while he assured the Caribbean then that West Indies would commit to playing the tournament, he also hinted that the issues were far from settled.Yesterday, he once again alluded to the impasse, noting that the “disrespect” shown to the side by the WICB, along with other criticisms from media personalities, had helped to fire up the team.”We started this journey … we all know we had (issues). People were wondering whether we would play this tournament,” he explained.”We had a lot of issues, we felt disrespected by our board, Mark Nicholas (cricket analyst) described our team as a team with no brains (in a pre-tournament preview). All these things before the tournament just brought this team together.”I really want to thank these 15 men. The ability to just put all those adversities aside and to come out and play this type of cricket in front of such passionate fans, it’s just tremendous.”DIFFICULTIESSammy also praised newly installed manager Rawl Lewis, who, he said, went to extraordinary lengths to sort out some administrative difficulties during the pre-tournament camp in Dubai.”I personally also want to thank the coaching staff. Coach Phil (Simmons), he’s been through a lot, and to come here and the way he’s coached the team, he’s just brilliant,” Sammy noted.”All the other coaching staff who have done their part. We had a new manager in this tournament in Rawl Lewis. He had never managed any team before. He came here, we were at a camp in Dubai, but we had no uniforms, no printing.”He left Dubai, went to Kolkata. That’s where we started. The trouble he went to, to get us in this uniform, I’ve got to give credit to the entire team here. It was us in our own little circle. This win we dedicate it to all our fans in the Caribbean.”West Indies became the first side to win two T20 World Cups when they defeated England by four wickets in the final at Eden Gardens here on Sunday.last_img read more