“Customers are no longer loyal. They will leave to save a few dollars.”There is some truth to this statement. People are no longer as loyal to companies as they once were. They don’t feel the same undying loyalty they did at one time.The interesting question is not whether this statement is true. The interesting question is, “Who went first?”When we say people are no longer loyal, we need to identify of whom exactly we are speaking.Who Went First?Did the customer go first?Did the customer who was totally satisfied and thrilled beyond belief suddenly decide that it made no sense to be loyal and leave to find something better? Having all of their needs met by a company, did the bond on their side of the relationship weaken without any cause, destroying their loyalty?This doesn’t make sense, does it? When people are 100 percent satisfied and know that people care about them, they tend to be extremely loyal. This is true even when something better is available to them. You have relationships with companies where the individual people are important enough to you that you won’t change for a better offering or lower price.All things being equal, relationships win. This fact has been true for thousands of years. It will be true for thousands more.If the customer didn’t go first, who did?The High Price of a Low Transaction CostIs it possible that companies and businesses went first? Could the drive for increased profits have caused cost-cutting that reduced the service level and loosened the bonds between the company and their customers? Could a reliance on automation to reduce transaction costs under the guise of serving customers better have also eliminated many of the touch points on which deep, loyal relationships were built?You may have a deep relationship with a brand. But in large, complex business-to-business sales, it’s difficult for a brand to generate loyalty. It’s the people inside the brand with whom you have the relationship. And when you no longer have a relationship, you no longer feel a sense of loyalty.If you don’t care about your customers, if you have no intimacy, then why would you expect them to feel a sense of loyalty to you?If you treat people like a transaction, then that is how they will view your relationship. Anyone can deliver a transactional experience. Loyalty requires much more of you.
On this day, 14 August in 1990, Sachin Tendulkar scored his first Test hundred. In international cricket, Tendulkar would go on to score another 99 hundreds.Tendulkar, aged 17 years and 112 days old, hit an unbeaten 119 off 189 balls to become the third youngest batsman ever to score a Test century against England at the Old Trafford stadium in Manchester.Batting first, England posted 519 on the board with Graham Gooch, Michael Atherton and Robin Smith scoring hundreds. In reply, India managed to post 432 with skipper Mohammad Azharuddin leading the charge with a patient 179. He was ably supported by 17-year-old Tendulkar who scored 68.Allan Lamb ‘s century in England’s second innings helped the hosts put up 320 runs, and India were battling to save the match when Dillip Vengsarkar was sent back by Christopher Lewis, in stepped a young Tendulkar.His skipper soon departed, but Tendulkar battled on in the harsh English conditions. Tendulkar batted 225 minutes and managed to save the Test match with his unbeaten century helping India draw the match with the score at 343/6.THIS DAY THAT YEAR: Rewind to 1990 and the world witnessed @sachin_rt’s maiden international ton. At the tender age of 17, the little master scored his first ton in whites at Old Trafford. What a moment! pic.twitter.com/yT0xMlEu8jBCCI (@BCCI) August 14, 2018#OnThisDay in 1990, the world saw the first of @sachin_rt’s 100 international centuries.The little master was 17 years, 112 days old when he hit his maiden Test ton at Old Trafford – the third youngest player ever to score a Test hundred. pic.twitter.com/oJe7CXfX2qadvertisementICC (@ICC) August 14, 2018″Tendulkar played an excellent innings. He is a superb player for his age, just like an old pro,” England captain Gooch had said after the match.That was just the beginning, as Tenulkar went onto score 99 more hundred in international cricket. He also became the first man to play 200 Tests in his final international match at the Wankhede Stadium in November 2013. He also scored a total of 15921 Test runs, the most by a batsman.#OnThisDay in 1948, Sir Don Bradman walked out at The Oval for his final Test innings, needing just 4 runs to maintain an average over 100…You know what happened next…The most famous in cricket history? pic.twitter.com/GoCZivgMytICC (@ICC) August 14, 2018Incidentally, August 14 is also the day that the legendary Donald Bradman walked out to bat in his last Test innings at The Oval in 1948. He needed just 4 runs to end his career with an average over 100, but he was dismissed for a duck.
“RED is coming” is what Xiaomi has been teasing for the past few days. The teasers reveal that Xiaomi will be launching a red edition of a Redmi phone, and most likely it will be of the Redmi Note 5 Pro. The company is yet to reveal the name of the phone though. The new Red edition of the Redmi phone in question will be launching at 10AM today.Update: Soon after posting this article, Xiaomi India Managing Director Manu Kumar Jain took to Twitter to announce the Redmi Note 5 Pro Red variant. He has revealed that the Red Redmi Note 5 Pro will go on sale for the first time in India on Mi.com at 10PM today. He has also revealed the new colour variant of the phone will be available on Flipkart very soon.Red is my favourite colour! It is the colour of loveExcited that we are launching the brand new Red coloured #RedmiNote5Pro, India’s No. 1 selling dual camera phone!Sale starts on https://t.co/lzFXOcGyGQ today at 10am. Coming soon on @Flipkart. #NayaNote pic.twitter.com/gPFXpTc3WdManu Kumar Jain (@manukumarjain) September 4, 2018The launch of the Red edition of the Redmi phone is to celebrate the fifth year of Redmi series. To recollect, Xiaomi had launched the Flame Red edition of the Redmi Note 5 in China back in the month of June. It is important to note that the Redmi Note 5 in China is the Note 5 Pro in India. The same phone as Redmi Note 5 Pro may hit the Indian stores today.advertisementOverall, the Red edition of the Redmi Note 5 Pro is expected to be the same as the base model apart from some differences in RAM, storage and also the price. The Redmi Note 5 Pro Red may cost slightly more than the other colour variants. In India, the Redmi Note 5 Pro is available in four different colours Black, Blue, Gold, and Rose Gold.Xiaomi launched the Redmi Note 5 Pro (Redmi Note 5 in China) Flame Red colour variant for an MRP of CNY 1,399, which roughly translates to Rs 14,550. The Redmi Note 5 Pro 4GB model was launched for Rs 13,999 in India, but the price of the phone has been raised by Rs 1,000 recently. The 4GB RAM model now currently sells for Rs 14,999. The 6GB RAM/64GB storage can be purchased for Rs 16,999.RED is coming! Watch this space tomorrow at 10 AM! pic.twitter.com/sGmRqrk5l4Redmi India (@RedmiIndia) September 3, 2018The Flame Red Redmi Note 5 in China comes packed with 4GB RAM and 64GB of internal storage. Other specs of the phone remain the same as the original model.The Redmi Note 5 Pro comes with a 5.99-inch full-screen FHD+ display with a 2160x1080p resolution and 403ppi pixel density. Under the hood, the Redmi Note 5 Pro comes with a 1.8GHz octa-core Qualcomm Snapdragon 636 processor with Adreno 509 GPU. The smartphone sports a dual camera system on the rear consisting of one 12-megapixel sensor and another 5-megapixel sensor. On the front, the phone includes a 20-megapixel camera with LED flash to capture well-lit pictures in low-light situations. On the software front, the smartphone runs on Android 7.1.1 Nougat-based MIUI 9 and is backed by a 4,000mAh battery.
Man Utd duo De Gea and Pobga ruled OUT of Liverpool clashby Ansser Sadiq9 days agoSend to a friendShare the loveManchester United will be without David De Gea and Paul Pogba for Sunday’s clash with Liverpool.De Gea was substituted during Spain’s draw with Sweden on Tuesday due to an abductor problem, while Pogba has missed United’s last five games with an ankle injury.”David needs a scan,” Solskjaer told Sky Sports of his Spanish goalkeeper. “I think he’ll be out. It certainly looked like it anyway judging on last night so it’s just one of those things.On Pogba, Solskjaer added: “Paul had an injury, he came back, he worked really hard. He came back and played a couple of games, maybe played through the pain barrier.”He had a scan after the Arsenal game and maybe needed a few weeks’ rest in a boot so hopefully he won’t be too long, but he won’t make this game, no.” About the authorAnsser SadiqShare the loveHave your say
Award-winning Journalist Soledad O’Brien – along with her husband Brad Raymond – will host the annual fundraising event, “New Orleans to New York City Gala” on Thursday, July 24, 2014 at Espace in New York.The celebration is the biggest night of the year for the Starfish Foundation, created to provide promising young women a bridge between obstacles and opportunities. Party guests will enjoy a cocktail reception followed by the evening’s festivities which will include a special music performance by members of the Grammy Award-Winning trumpeter Irvin Mayfield and members of the New Orleans Jazz Orchestra. The event is proudly sponsored by American Family Insurance.“We are excited to host The New Orleans to New York City Gala for the fourth consecutive year,” said O’Brien. “It is always a great gathering as we honor our scholars and the commitment they’ve shown to pursuing their education. I look forward to celebrating with them and our supporters in a festive evening.”The annual gala will begin with an outdoor cocktail reception at 6:00 p.m., preceded by main event and concert at 7:00 p.m. All proceeds from ticket sales for the “New Orleans to New York City Gala” will fund scholarships for young women awarded by the Soledad O’Brien and Brad Raymond Starfish Foundation.After witnessing the devastating effects of Hurricane Katrina in 2006, O’Brien and Raymond began privately awarding scholarships to young women who didn’t have the resources for success. As their efforts grew, they officially formed the Starfish Foundation to expand their reach and help even more young women. Today the Starfish Foundation provides scholarships to disadvantaged young women in under-served communities and is committed to giving more than just financial assistance to its scholarship honorees. The Foundation creates a customized support program for each participant that reflects that person’s specific needs. To date, they have provided support to 28 young women.O’Brien is an award-winning journalist – she has been a writer, producer, reporter and a TV news anchor for NBC stations locally, NBC network news and CNN. About a year ago, O’Brien left CNN to start her own production and distribution company called Starfish Media Group. The company focuses on telling stories that often fly under the radar. O’Brien has won many awards including three Emmys she won for reporting in Haiti, Hurricane Katrina and the 2012 election. She’s travelled the globe telling stories, but her two favorite places are New Orleans where her Foundation was launched after Hurricane Katrina and New York City where she lives with her husband and four kids.For more information and ticket sales, please contact email@example.comSource:PR Newswire
Texas Tech863-5 Syracuse100-1 Villanova515050-1 Chances based on BPIDifferences may not add up exactly due to roundingSource: ESPN Stats & Information Group West Virginia857-2 Loyola-Chicago102+1 Chances of making Final Four Gonzaga9%23%28%+20 Nevada2120 Purdue323025-8 Texas A&M2220 Kansas St.104+4 Duke423749+7 Kansas172319+2 Gonzaga’s good luck has gotten even betterChances of making the Final Four for 2018 Sweet 16 teams before the bracket was released, after the bracket was released and if we had known each team’s opponents this far in the tournament before it began Kentucky is the envy of the college basketball world for its soft Sweet 16 landing in a region that is suddenly without any of its top-four seeds. But if we’re looking for the luckiest team in the NCAA Tournament this year, a case can be made that it’s not the Wildcats. It’s Gonzaga.That’s not to say that Kentucky hasn’t been fortunate. John Calipari’s perennial powerhouse entered the tournament with just a 2 percent chance to reach the Final Four, per ESPN’s Basketball Power Index, and an 8 percent chance based on FiveThirtyEight’s projections. Looking at each model now,1BPI is one ingredient in the FiveThirtyEight projection cocktail. that number has ballooned to 45 percent on BPI and 57 percent on FiveThirtyEight. Part of that increase is because of the strong teams in the region that fell early, but part is also based on Kentucky winning its first two games — and being only two wins from the Final Four, instead of the four it was at the start of the tourney.But what if we could isolate the effect of the upsets so far on a team’s chances? What if we had known before the tournament began that Kentucky would face Buffalo and Kansas State after opening with Davidson (avoiding Arizona and Virginia) and then face either Loyola-Chicago or Nevada in the Elite Eight (avoiding Tennessee and Cincinnati)? Given that information, Calipari’s team would have had a 21 percent chance per BPI to reach the Final Four,2FiveThirtyEight’s model doesn’t have “pre-bracket” predictions. a whopping 19 percentage point increase just because the right teams lost before Kentucky had to see them.So yes, the seas have parted for Kentucky in its region, but Gonzaga has arguably benefited more from circumstances outside of its control.Let’s do the same pre-tournament exercise with the Bulldogs. If we had known before the tournament that after the first round they would face Ohio State, Florida State and the winner of Michigan-Texas A&M, the Bulldogs would have received a modest boost (23 percent to 28 percent) to their Final Four chances, thanks to the losses of regional competitors like Xavier and North Carolina. They also would have received an increase to their title game and championship chances by 11 and 3 percentage points, respectively (compared with 8- and 2-point boosts for Kentucky).What’s helping out the Bulldogs so much? First, there’s the fact that Michigan — a worse team than Gonzaga, in BPI’s mind — is the toughest remaining out in the region for Mark Few’s squad. But then there’s this: In the Final Four, Gonzaga will basically reap all the same benefits that Kentucky received, getting to sidestep Virginia, Cincinnati, Tennessee and Arizona. At worst, the Bulldogs will face Kentucky, which is 3 points per game worse in team quality than Gonzaga on a neutral court, per BPI. If the schools met up in the Final Four, Gonzaga would have a 61 percent chance to win, according to the BPI model. In the best-case scenario for the Bulldogs, they would end up with one of the even more feeble options from the South region in Kansas State, Loyola-Chicago or Nevada.Is it cut and dried that Gonzaga has been more fortunate than Kentucky? No. But the numbers since the tournament began aren’t the whole story. See, Gonzaga’s chances also received a healthy bump from the selection committee’s layout of the bracket, which paved a relatively easy path for the Bulldogs en route to a possible trip to San Antonio — even if the bracket played to form. Before anyone had taken the court, Gonzaga’s chances to reach the Final Four increased by 14 percentage points over BPI’s pre-selection projections based on the teams it needed to get past in its region, so its Final Four chances in total have increased by 20 points (after rounding) overall. Meanwhile, the selection committee actually hurt Kentucky quite a bit, knocking its pre-selection Final Four chances down by 6 percentage points, meaning that outside forces improved the Wildcats’ Final Four chances by only 13 points. Clemson554-1 Florida St.111+1 Michigan131315+3 Kentucky8221+13 TeamPre-BracketPost-BracketPost-Bracket with Opp.overall Diff. So while the Wildcats have been lucky since the tournament began, they started out at a disadvantage. The same is true for a team like Duke, of course, whose current projection has benefited from Michigan State’s loss to Syracuse but whose original projection was hurt an awful lot by the Spartans’ nearby placement in the bracket. Duke and Villanova have seen slightly larger increases to their respective championship chances based on the bracket selection and other contenders’ losses relative to Gonzaga, but neither has been as positively affected as the Bulldogs in their chances to reach the Final Four or national championship game.If Gonzaga’s good fortune ends up helping to send the Washington school to the title game, it would not be unprecedented. Among all teams to reach the NCAA Tournament championship game since 2008, none benefited more from other teams losing than the 2017 Bulldogs, which faced No. 11 seed Xavier in the Elite Eight and No. 7 seed South Carolina in the Final Four. So while no one will feel sorry over Kentucky’s cushy path to the Final Four, it’s Gonzaga that — at least in the past two years — has had more luck on its side.Check out our latest March Madness predictions.
Junior center Amir Williams (23) reaches up for a shot. OSU beat Illinois, 48-39, Feb. 15 at the State Farm Center in Champaign, Ill. Courtesy of Brenton Tse / The Daily IlliniAs March approaches and college basketball teams look to build their résumés, perhaps the most important thing any team can have is a short memory.Just four days after having a three-game winning streak snapped at home by archrival No.15 Michigan, 70-60, the Ohio State Buckeyes got back to their winning ways against Illinois, beating the Fighting Illini, 48-39.Despite a tough first half where the Buckeyes trailed by as many as six points — including a three-point margin at halftime — No. 22 OSU (20-6, 7-6, fifth in the Big Ten) would manage to fight its way back in the second half.Five points from junior forward LaQuinton Ross — who finished the game with nine points — followed by a 3-pointer from senior guard Aaron Craft was enough for OSU to take a 28-25 lead with 15:14 remaining. The Buckeyes would never trail again.Although the Fighting Illini (14-12, 3-10) would cut the lead to one at 30-29 with 12:19 left, OSU would score the next 12 points and secure its 20th win of the season. It is the ninth consecutive season OSU has won at least 20 games.Despite not playing in the final 10:13 of the first half, Craft finished the game with a game-high 14 points.Freshman forward Marc Loving and sophomore guard Amedeo Della Valle would contribute for OSU off the bench, scoring eight and five points respectively.Illinois junior center Nnanna Egwu continued to hurt OSU on the glass, recording a career-high 13 rebounds on the night to go with six points.OSU’s 48 points were its lowest total of the season, but managed to hold Illinois to just 16 points in the second half. The 39 points by Illinois were the second fewest allowed by the Buckeyes this season, with only the 35 scored by Marquette Nov. 16 being less.Next up, OSU is scheduled to return to the Schottenstein Center for a matchup against Northwestern (12-13, 5-7, seventh in the Big Ten) Wednesday at 7 p.m.
The OSU women’s volleyball team celebrates after a win against Michigan State on Oct. 22. The Buckeyes won the match 3-0. Credit: Luke Swartz | For The LanternThe No. 25 Ohio State women’s volleyball (7-4) hosted the Buckeye Invitational this weekend, losing on Friday to Western Kentucky, 3-0, at St. John Arena before bouncing back that night with a win against Northern Illinois, 3-1, and another victory the next day versus Dayton at the Capital Center in Bexley. Western KentuckyOhio State returned to St. John Arena Friday to play its first game of the weekend against Western Kentucky, who picked up an early lead in the first set.Middle blocker Madison Smeathers contributed five of her team’s 13 kills, but the Hilltoppers took the first set 25-17.The Buckeyes began the second set with with four matched points, but could not hold on to the lead as Western Kentucky pulled ahead to take the second set, 25-20.Setter Taylor Hughes and outside hitter Ashley Wenz each tallied four kills in the third set, but WKU won 25-16, defeating Ohio State in a 3-0 sweep.Despite the loss, outside hitter Ayanna Swan was responsible for eight kills in the first start of her career. Alongside Swan, Smeathers assisted her team with 10 kills.“Western Kentucky is a great team and you’ve got to give them credit for coming out with a bang,” outside hitter Luisa Schirmer said.Northern IllinoisThe Buckeyes returned to St. John Arena Friday night to play their second match of the day, this time taking on Northern Illinois.Ohio State battled back-and-forth with the Huskies early in the first set with three early ties and two lead changes, but the Buckeyes quickly found their tempo.Swan carried her momentum from the previous match into this one, recording seven kills in the first set, leading the Buckeyes to their first victory of the day, taking the set 25-19.The Huskies started the second set strong, but the Buckeyes were able to match the Huskies’ high energy with 13 kills and 19 digs. Ohio State took the second set 25-21.The Huskies picked up the lead in the third set and the Buckeyes trailed with only one tied score. The Buckeyes did not find their momentum fast enough to catch up to the Huskies, as Northern Illinois’ middle blocker Chrystal McAlpin contributed four kills to the set. The Huskies had a total of four blocks against Ohio State.Northern Illinois took the third set 25-22, sending the match to its fourth set.The Buckeyes took the lead to begin the fourth set and never looked back. Middle blocker Lauren Witte was responsible for five kills, with a total of 17 for the Buckeyes.With a .394 hitting percentage, 13 digs and four blocks, Ohio State took the set 25-18, beating the Huskies 3-1.DaytonThe Buckeyes’ final game of the weekend seemed the most intense as both Ohio State and Dayton fans enthusiastically cheered each team on at Capital Center in Bexley, Saturday afternoon.With a win and a loss under their belts, the Buckeyes played an energetic first set against the Flyers. Both teams played a close game, but with 23 digs and 18 kills, Ohio State took the set 25-22.The Buckeyes picked up the pace in the second set, leaving the Flyers behind them with a 17-10 score by the middle of the set. Although the Flyers tried to catch up, the Buckeyes took the second set 25-18. Despite the loss, Dayton saw a strong performance from its outside hitter Lauren Bruns who tallied six kills with a .385 hitting percentage.Tensions rose in the third set as both teams battled back-and-forth for the win in a match filled with 12 tied scores and nine lead changes. The Buckeyes were able to pull through 25-21, sweeping the Flyers in a 3-0 match.Outside hitters Ayanna Swan and Luisa Schirmer contributed 12 and 11 kills, respectively, to the match against Dayton, both earning spots on the Buckeye Invitational All-Tournament team.Schirmer said she believes her success is a product of team effort the Buckeyes supplied her with this weekend.“Taylor is a great setter and she puts us in really great situations so I can’t thank her enough for all she does for the team,” Schirmer said. “Our passers stick their necks out to make really good passes … I wouldn’t have been able to do that without them.”Coach Geoff Carlston said he was proud of the two players for their accomplishments this weekend as well as the entire team.“We’ve had a lot of people contribute to what we’re doing, and we’re going to need that going forward,” Carlston said. Although the Buckeyes lost their first match of the Buckeye Invitational, Carlston said Ohio State’s non-conference schedule is the fifth-toughest in the country and was built to help challenge the team.“We’ve had some adversity, but I think in the end it’s going to bode well,” Carlston said. “It’s built some calluses, a little bit of toughness and all that resiliency.”The Buckeyes will head back to St. John Arena on Wednesday at 7 p.m. to face Maryland in their first conference game.
Ipswich Town have signed Jordan Graham from Wolverhampton Wanderers on a season-long loan.The winger is hoping his move to the Sky Bet Championship side will help rediscover his love for football.Graham has returns to Portman Road on loan from the Premier League new boys, having spent a similar temporary spell in Suffolk while an Aston Villa player in 2013/14.He has played just 28 games of senior football since then, though, with serious knee injury in 2016 halting his progress.“It’s been quite a tough couple of years for me and there hasn’t been much enjoyment in that time,” Graham said, according to East Anglican“I was doing really well before I got such a severe injury, which knocked it out of me for quite a while.”Premier League Betting: Match-day 5 Stuart Heath – September 14, 2019 Going into the Premier League’s match-day five with a gap already beginning to form at the top of the league. We will take a…“I also want to be enjoying football and recapturing my love for it again. Coming here is the first part of achieving that. It has been difficult but Wolves know me and they know I play my best football when I’m happy.”“I find it hard when I’m not enjoying the environment I’m in. Being here with a few familiar faces that I know quite well and getting back to training and working hard, hopefully playing week in and week out, my best football will come back and everything will be alright again.”Graham is excited to be part of Paul Hurst’s squad and believes the style the new Ipswich boss is trying to play will suit his game, with the Blues sitting bottom of the Championship in no way putting him off.“I like what the manager is trying to do here, the way he is trying to play. It is quite a bit different from what Mick (McCarthy) was doing over the past few years here, so it was never going to happen straight away.
00:00 00:00 spaceplay / pause qunload | stop ffullscreenshift + ←→slower / faster ↑↓volume mmute ←→seek . seek to previous 12… 6 seek to 10%, 20% … 60% XColor SettingsAaAaAaAaTextBackgroundOpacity SettingsTextOpaqueSemi-TransparentBackgroundSemi-TransparentOpaqueTransparentFont SettingsSize||TypeSerif MonospaceSerifSans Serif MonospaceSans SerifCasualCursiveSmallCapsResetSave SettingsSAN DIEGO (KUSI) – Juice cleanses. Bone broth. Probiotics. Gluten-free. While the newest health trend may start with good intentions, the relatively new eating disorder known as ‘orthorexia’ involves obsessive behaviors or ‘food rules’ about what is healthy and what is not.By cutting back on too many food groups or excessively following any of these trends, people can develop orthorexia, which can mirror symptoms of anorexia, such as bone loss, anemia and slow heart rate.In accordance with National Eating Disorder Awareness Week, Anna Nguyen, Licensed Marriage & Family Therapist specializing in Eating Disorders at Sharp Mesa Vista Hospital, visited Good Morning San Diego to discuss what orthorexia is, why we are hearing about it more often, how to tell the difference between healthy eating and disordered eating, warning signs and what it can do to your health. KUSI Newsroom March 8, 2019 KUSI Newsroom, National Eating Disorder Awareness Week – Orthorexia Categories: Good Morning San Diego, Health, Local San Diego News FacebookTwitter Posted: March 8, 2019